1. Overview

At **Newcastle Holidays Idukki**, we strive to provide an exceptional holiday experience for all our customers. If you are not completely satisfied with your booking or our services, please review our return and refund policy below to understand your rights and the procedures to follow.

2. Booking Cancellations

We understand that sometimes plans change. If you need to cancel your booking, please notify us as soon as possible. The cancellation policy is as follows:

• Cancellation made 30 days or more before the scheduled arrival date: Full refund (minus any non-refundable fees).
• Cancellation made 14-29 days before the scheduled arrival date: 50% refund of the total booking amount.
• Cancellation made 7-13 days before the scheduled arrival date: 25% refund of the total booking amount.
• Cancellation made less than 6 days before the scheduled arrival date: No refund.

Cancellation requests must be made in writing via email to newcastleholiday@gmail.com.

3. Refunds

If you are eligible for a refund, the amount will be processed according to the terms outlined in the cancellation policy above. Refunds will be issued through the same payment method used for the booking. Please note that the processing time for refunds can take 5-10 business days, depending on the payment provider.

4. Non-Refundable Fees

Certain fees are non-refundable under any circumstances, including but not limited to:

• Booking fees and administrative charges
• Third-party service provider fees

5. Changes to Bookings

If you wish to modify or change your booking after confirmation, please contact us. We will do our best to accommodate your request, subject to availability. Any changes may incur additional charges or fees, depending on the nature of the modification.

6. Refunds for Services Not Rendered

If any services included in your booking (such as transportation, accommodation, or tours) are not rendered as described due to unforeseen circumstances (e.g., weather conditions, natural disasters, etc.), we will assess the situation and offer an alternative or refund for the portion of services that were not provided. Refunds will be evaluated on a case-by-case basis.

7. Procedure for Requesting a Refund

If you are eligible for a refund or need to request one, follow these steps:

1. Contact us at newcastleholiday@gmail.com with your booking details and reason for the refund request.
2. Provide any necessary supporting documents or evidence, such as receipts, proof of non-rendered services, etc.
3. Wait for a confirmation email from us regarding the status of your refund.

We will review your request and respond within 5-7 business days.

8. Force Majeure

In the event of unforeseen circumstances or events beyond our control (such as natural disasters, pandemics, government restrictions, etc.), we may be unable to provide the services you have booked. In such cases, we will offer alternative arrangements or a refund for the affected services, as appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Newcastle Holidays Idukki
Email: newcastleholiday@gmail.com
Phone: +91 9544959507